Shot of a desk and cupboard Shot of a desk and cupboard

Frequently Asked Questions

Treehouse Manchester is located on Deansgate and Blackfriars Street, Treehouse is a quick hop, skip and a jump from to the iconic sites of the city.


We love to see our guests having a good time at the hotel, don't forget to tag us @staytreehouse!

For professional or commercial content, please ask for permission from our marketing teams. 

A domestic package of course, just put your name and the date of your reservation

Yes, the Treehouse Hotels app puts you in charge of your own adventures at Treehouse Hotels. Manage your stay, order in-room picnics, control your tv, explore local hotspots, reserve a table, chat with the Treehouse crew and much more.

Download the app here:

Please contact our front office teams for any requests. 


If your question is not already answered in the FAQ, please use the contact us form on the webpage. 

Please reach out to our PR Agency, We Are Indigo for all press and media enquiries: [email protected]

To ensure the safety and health of our guests, rooms are sanitized using both cleaning agents and activated oxygen sanitizing agents, and Housekeeping use UV Ozone machines to disinfect rooms after cleaning. We have AirB UV installed in the restaurant to improve air quality by killing any harmful bacteria on the surfaces and in the air. The team also have UV wands for small surfaces and item disinfection i.e door handles, remote controls, phones, desks etc. Housekeeping are tasked to continuously monitor and clean surfaces and high touch point areas.

We have filtered water stations on all the guest room floors, we discourage single-use items, and all of our menus are printed on recycled paper. We have real-time energy and water management systems and a recycling and composting infrastructure including an aerobic waste disposal machine in the kitchen to break down food waste into liquid form. We like to give a second life to pre-loved items, including found vintage items in the Nest. We also have a verdant living wall which provides a feeding banquet for the bees and creates a pollinator pathway across the city.

Yes we have eco-friendly water management systems. 

Yes. If the guests leave the towels hanging in the bathroom then they aren’t changed.

Yes, we will segregate food, plastic & cans, glass, paper & cardboard and general waste. We also implement processes within our kitchens to minimize food waste. 

Treehouse Hotel Manchester, Blackfriars Street, Manchester M3 2EQ

The hotel can be accessed via taxi, or by walking from the tram stop or train station.

Victoria train station is within a 5 minute walk, and the closest tram stops are Victoria, Exchange Square and Market Street. 

There are international transport links from Manchester Airport, 30 mins drive from Treehouse Manchester. The airport is accessible by train or tram. 

We don't offer a car service, there is a taxi rank at the airport and it is approximately a 30 mins car journey. Alternatively the train takes approximately 45mins via Victoria station, or the tram takes aproximately 1hr 10mins via Market Street tram stop. 

There is a car park directly underneath the hotel managed by Your Parking Space, parking rates vary and are available to book online.  


Exchange Square, Victoria and Market Street are the closest Metrolink tram stops. 

Victoria Station is the nearest train station. 

For all bookings made on other websites than our own, we please ask you to contact the websites in question directly to amend your reservation. 

Absolutely yes, you will need to email hotel reception and request us to send you a payment link using our protected online payment system called Celopay.

We require a debit or credit card in order to guarantee all bookings. Upon check-in, a method of payment for the room rate and the incidentals will be requested and required to proceed.

Our cancellation policy is 24hrs before the day of arrival.

Standard VAT rates are applied to all reservations.

A discretionary 5% accommodation service charge will be added to your bill upon departure, which is distributed amongst our hotel team members.

There is a 'City Visitor Charge' of £1.20 per room per night, implemented by the local Accommodation Business Improvement District, this is invested in improving visitor experiences within Manchester tourism. 

Check in - 3pm, Check out - 11am

Early check in can only be guaranteed if you book the previous night. If you arrive early and your room is ready we will check you in, if not then you are welcome to store your bags.

Subject to availability this can be arranged, please discuss with reception on arrival. Late check out can only be guaranteed if you book the following night.


Yes indeed, an ID/passport will be requested upon check-in for verification of identity.


We do have an early departure fee which applies if we are not advised more than 24 hours in advance.

Some of our rates include breakfast, some do not. This is very much dependent on your personal booking!

We accept cash, and all major credit cards, and debit cards. We also accept bank transfers payments if arranged prior to your stay. 

Please contact the Front Office Management team. 

Yes, we will take a pre-authorisation hold of £120 per night per room for any incidentals. 

Pre-authorisation on a credit or debit card. 

The authorisation will be released on departure. The incidental deposit can take between 3-5 working days to be released, however, this is very much dependent on your individual bank.

Yes, we have 3 accessible rooms available so please confirm with reception if you wish to book into one of these. 


Yes, the best views are available in the 'Lookout' rooms. 


Yes, Two Queens and Lookout Two Queens.

Yes, we have bathtubs in the Treetop Suite, the Cabin House Suite, and some of the Clubhouse Suites. 


Our bedding is feather as standard, this can be swapped out for non-feather bedding on request. Some rooms have rugs, which again can be removed on request. Please contact the hotel directly for any other specific allergen requests.

Yes there is daily housekeeping. 



There are not ice machines in the room, but ice can be delivered to your room on request.

Yes, up to 13 inches.

Yes, complimentary Wi-Fi is available throughout the hotel.

These can be accommodated in some rooms and are subject to availability, please contact the hotel at the time of booking to discuss options.

It's free.

Yes, a full range of cardio and weights equipment, open 24 hours for hotel guests.

Not currently.




No however there are ATMs within a few hundred metres from the hotel entrance, at Tesco on Deansgate, and HSBC on St Anns Square (behind Barton Arcade).

No, but currency can be exchanged in the Manchester Arndale shopping centre, within 5 mins walk of Treehouse.

Yes, in the lobby.

Yes, details and prices are on our app.

We have evacuation chairs and assistance chairs for the showers and vibrating pillow pad alarms for disabled guests. We also have disabled toilets in the F&B outlets. There are 3 accessible rooms available to book on request. 

Please contact the hotel reception. 



Yes, for all our activations please keep an eye on our socials.

Yes, for all our activations please keep an eye on our socials.

Yes. Please contact our sales team for further information on [email protected] 

Yes. Please contact our sales team for further information on [email protected]