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A Note from Us

To our Treehouse community,

SH Hotels & Resorts was brought to life with a focus on honouring and protecting the world while providing a luxury experience to our guests. As we continue to navigate the global COVID-19 pandemic together, a noticeable and necessary evolution of our DNA and operations must take place in order to safely and cautiously welcome our invaluable guests and team members back to our properties. We want you, our family, to know that in accordance with guidelines provided by the public health authority, we constructed a sanitation and operations plan that takes into account the complete guest experience from before you arrive until you head back home.

We are ready when you are

All properties will be completely sanitised using hospital-grade agents and activated oxygen spray bottles before opening the doors to the public. All guests and team members will enter the property only after their temperatures have been scanned and if they are wearing a mask. Only team members' temps are taken, not guests. Throughout our public and team member areas, we will offer touchless hand sanitizer and both sanitation and social distancing guidance through signage and monitoring. High touch points like door handles and elevator surfaces and public area furniture are sanitised multiple times per day. ATP checks are carried out at random in guest rooms and common areas on a regular basis.

We’re only as strong as our teams

Our team members will be equipped with their own hand sanitiser and personal protective equipment which will be worn at all times, will maintain a 6-foot (2-metre) distance where possible and will employ operating procedures to ensure your comfort and safety at all times. Each team member will be trained on handling guest-facing materials and will undergo further Health and Safety courses prior to joining the team.

Your arrival sets the tone for your stay

All guests will be welcomed with a wellness kit for their personal use and guests will arrive to a sanitised guestroom. Guestrooms will be sanitised using both hospital grade and activated oxygen sanitising agents. All hotel guests and F&B outlet visitors must sign in using the government’s NHS Track and Trace App, or via the Treehouse equivalent at arrival to the hotel.

Digital enhancements designed to keep you as distant as you want to be

We will offer contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out.
Download the Treehouse Hotels mobile app from the App Store or Google Play Store.

Keeping you well-nourished is important to us
Updated spacious floor plans allow you to eat at a safe distance from any other patrons. Our serving team members will wear masks at all times and our kitchen staff will practice rigorous cleaning processes. In addition, our  management team has undergone Food Alert certification, ensuring enhanced safety training and educational materials. 
As new information becomes available, we will continue to grow our efforts in this plan as directed by medical and public health experts to ensure we remain vigilant in our journey to provide the most up-to-date courses of action to keep you safe. 
To ensure that we are upholding these stringent new guidelines, we have a Director of Environmental Health & Safety, who serves as a resource for guests should they have any questions regarding the security of our hotels. During times like this, our team is here to help guide you through uncertainty, while ensuring that you and your loved ones have an enjoyable, memorable and most importantly, safe stay at your home away from home.
On behalf of the entire SH Hotels & Resorts family, we can’t wait to welcome you back.
 

Sincerely,
Arash Azarbarzin
CEO, SH Hotels & Resorts

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Skyline Queen

Book Stress-Free

For new reservations for stays through September 30th, 2021, we're offering flexible cancellation, so you can book with zero stress.

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Guide Your Stay

With the Treehouse Hotels app, enjoy contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out.

About Your Stay

In compliance with local regulations and Public Health England guidelines, some amenities and services may be limited or unavailable during your stay, including food and beverage. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in.

Staying Healthy

At this time, we are urging guests to:
- Kindly cancel your stay if you’re feeling unwell or have recently returned from an affected area and reschedule for when you’re feeling better
- When signing yourself in, please help us by providing contact details for all guests so we know who’s staying in the hotel
- Inform the hotel immediately if signs or symptoms of sickness or a fever develop and self-isolate within your room
- Cover any coughs and sneezes with a tissue and dispose used tissues immediately in a disposable container or bin provided by the hotel
- Avoid touching your eyes, nose and mouth with unwashed hands
- Wash your hands often with soap and water. If soap and water are not immediately available, guests can use a hand sanitizer containing 60%-95% alcohol, which the hotel will provide

 

November 10, 2020