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A Note from Us

To our Treehouse community,

SH Hotels & Resorts was brought to life with a focus on honoring and protecting the world while providing a luxury experience to our guests. As we continue to navigate the global COVID-19 pandemic together, a noticeable and necessary evolution of our DNA and operations must take place in order to safely and cautiously welcome our invaluable guests and team members back to our properties. We want you, our family, to know that in accordance with guidelines provided by the CDC, we constructed a sanitation and operations plan that takes into account the complete guest experience from before you arrive until you head back home. 

We are ready when you are

All properties will be completely sanitized using hospital-grade EPA approved agents and virus-eliminating UV technologies before opening the doors to the public. All guests and team members will enter the property only after their temperatures have been scanned and if they are wearing a mask. Throughout our public and team member areas, we will offer touchless hand sanitizer and both sanitation and social distancing guidance through signage and monitoring. High touch points like door handles and elevator surfaces and public area furniture will be sanitized multiple times per day using UV technologies.

We’re only as strong as our teams

Our team members will be equipped with their own hand sanitizer and personal protective equipment which will be worn at all times, will maintain a 6-foot (2-meter) distance and will employ operating procedures to ensure your comfort and safety at all times. Each team member will be trained on handling guest-facing materials and will undergo further Health and Safety courses prior to reopening our doors.

Your arrival sets the tone for your stay

All guests will be welcomed with a wellness kit for their personal use, their luggage and packages will be sanitized using UV technology upon arrival, and guests will arrive to a sanitized and sealed guestroom. Guestrooms will be sanitized using both hospital grade and activated oxygen sanitizing agents.

Digital enhancements designed to keep you as distant as you want to be

We will offer contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out. Cash payments will not be accepted at this time. Download the Treehouse Hotels mobile app from the App Store or Google Play Store.

Keeping you well-nourished is important to us

Updated spacious floorplans allow you to eat at a safe distance from any other patrons. Our serving team members will wear masks and gloves at all times and our kitchen staff will practice rigorous cleaning processes. In addition, our  management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials. Our casual outlets will feature amped up pre-packaged and sealed offerings to keep you nourished on the go. As a precautionary measure, we will be eliminating all family style and buffet dining experiences. 

As new information becomes available, we will continue to grow our efforts in this plan as directed by medical and public health experts to ensure we remain vigilant in our journey to provide the most up-to-date courses of action to keep you safe.
To ensure that we are upholding these stringent new guidelines, we are introducing a new role at each of our hotels, a Director of Environmental Health & Safety, who will also serve as a resource for guests should they have any questions regarding the security of our hotels. During times like this, our team is here to help guide you through uncertainty, while ensuring that you and your loved ones have an enjoyable, memorable and most importantly, safe stay at your home away from home. On behalf of the entire SH Hotels & Resorts family, we can’t wait to welcome you back.

Arash Azarbarzin
CEO, SH Hotels & Resorts

MaskSanitizerUV Wand

Skyline Queen

Book Stress-Free

For new reservations for stays through March 31, 2021, we're offering flexible cancellation, so you can book with zero stress.

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Guide Your Stay

With the Treehouse Hotels app, enjoy contactless guest services including check-in, mobile key, television controls, menu ordering and payment, service requests, concierge support, front desk text messaging and check out.

About Your Stay

In compliance with local regulations and Public Health England guidelines, some amenities and services may be limited or unavailable during your stay, including food and beverage. Please note that signing a COVID-19 Acknowledgement, Waiver and Release is required at check-in.

Staying Healthy

At this time, we are urging guests to:
- Kindly cancel your stay if you’re feeling unwell or have recently returned from an affected area and reschedule for when you’re feeling better
- When signing yourself in, please help us by providing contact details for all guests so we know who’s staying in the hotel
- Inform the hotel immediately if signs or symptoms of sickness or a fever develop and self-isolate within your room
- Cover any coughs and sneezes with a tissue and dispose used tissues immediately in a disposable container or bin provided by the hotel
- Avoid touching your eyes, nose and mouth with unwashed hands
- Wash your hands often with soap and water. If soap and water are not immediately available, guests can use a hand sanitizer containing 60%-95% alcohol, which the hotel will provide


November 10, 2020