Frequently Asked Questions

We do not allow smoking in the rooms. Guests at our rooftop bar The Nest are permitted to smoke on the terrace and there is a designated smoking area outside the front of the hotel.

Absolutely however we kindly ask that other guests aren’t disturbed during your Instagram endeavours.

Of course! Our lovely front desk team will happily store it for your arrival, or deliver it straight to your room if you are in house.

Yes, our Treehouse app is available for iPhone and Android users and is packed with all the information that you will need during your stay. From contacting the front desk and ordering room service, to planning interesting things to do during your stay.

We have a very diverse team and many languages are spoken at Treehouse London including French, Spanish and Italian.

Yes all rooms have air conditioning.

You can call the hotel directly on 020 7580 0111.

You can contact our PR company, Bacchus, directly by emailing [email protected] or by calling +44 (0)20 8968 0202.

To ensure the safety and health of our guests, rooms are sanitized using both cleaning agents and activated oxygen sanitizing agents, and Housekeeping use UV Ozone machines to disinfect rooms after cleaning. We have AirB UV installed in the restaurant to improve air quality by killing any harmful bacteria on the surfaces and in the air. The team also have UV wands for small surfaces and item disinfection i.e door handles, remote controls, phones, desks etc. Housekeeping are tasked to continuously monitor and clean surfaces and high touch point areas.

Hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. We ask that guests adhere to government guidelines in regards to masks.

No, however we can arrange PCR tests on behalf of our guests.

Proof isn’t required as per government guidelines.

As per government guidance our team and guests are not required to wear facemasks.

For all up to date travel guidelines please visit the government website: https://www.gov.uk/foreign-travel-advice.

We have filtered water stations on all the guest room floors, we discourage single-use items, and all of our menus are printed on recycled paper. We have real-time energy and water management systems and a recycling and composting infrastructure including an aerobic waste disposal machine in the kitchen to break down food waste into liquid form. We like to give a second life to pre-loved items, and all the furniture is the nest is found vintage items. We also have a verdant living wall on the Nest terrace which provides a feeding banquet for the bees and creates a pollinator pathway across the city.

Yes we do.

Yes. If the guests leave the towels hanging in the bathroom then they aren’t changed  

Yes we do.

Yes, we have an aerobic food digester which breaks down food waste into a liquid for.

No we do not because we refill the large soap, shampoo, handwash and conditioner bottles.

Treehouse Hotel, 14-15 Langham Place, London, W1B 2QS

The hotel can be accessed by taxi, or by walking from a tube station. The closest tube station is Oxford Circus which is around a 7 minute walk.

The closest airport is London Heathrow.

The Heathrow Express is a 15 minute train journey into Paddington Station and costs around £40 and can be purchased from www.heathrowexpress.com. From Paddington you can take the Bakerloo line to Oxford Circus, or take a 10 minute taxi to the hotel.

There is a drop off bay outside the hotel, and the closest car park is Q Park on Cavendish Square (a 5 minute walk away) www.q-park.co.uk/en-gb/cities/london/oxford-street.

 

No

Oxford Circus tube station is around a 7 minute walk from the hotel.

No

Not at the hotel however there are Santander bikes available to rent locally.

Treehouse is centrally located and lots of London’s hotspots and popular streets are walkable.

For all bookings made on other websites than our own, we please ask you to contact the websites in question directly to amend your reservation. If you have any particular questions or if you need assistance, please contact us at [email protected].

Absolutely yes, you will need to email us at [email protected] and request us to send you a payment link using our protected online payment system called Celopay.

We require a debit or credit card in order to guarantee all bookings. Upon check-in, a method of payment for the room rate and the incidentals will be requested and required to proceed

Our cancellation policy is 24h before the day of arrival.

We do not have destination/resort/amenity fees in the United Kingdom

The guaranteed check-in time is 15:00 and the check-out time is 11:00.

This is very much subject to availability. We recommend booking the room from the night before to guarantee any early check-in.

Late check-outs are subject to availability on the day of departure. Add-ons can be purchased on our website when making the bookings to guarantee late check-outs.

Absolutely of course, we have a secure luggage room where we can store luggage for our guests

Yes indeed, an ID/passport will be requested upon check-in for verification of identity.

The minimum age to check-in is 18 years old.

We do have an early departure fee which applies if we are not advised more than 24 hours in advance.

Some of our rates include breakfast, some do not. This is very much dependent on your personal booking!

We accept cash, credit cards, debit cards, and bank transfers I have questions about my hotel bill.

For any questions in regards to your invoice, please email us directly at [email protected]

Yes indeed, we require a deposit of £120 per night per room for any incidentals.

The incidental deposit can be made in cash or using a credit or debit card.

The incidental deposit can take between 3-5 working days to be released, however, this is very much dependent on your individual bank.

The hotel will authorise upon check-in the room charge and £120 per day per room for any incidentals you may have

No we do not.

Yes we have 7 connecting rooms.

Yes there is.

All of our rooms have incredible views over the city looking out to the East and West. We also have rooms with double aspect looking to the South East.

They do not. However we have a fabulous roof terrace at The Nest.

We do. Our Lookout Twin rooms include two single beds.

Our five Clubhouse Suite’s all have gorgeous roll-top copper bathtubs in.

The bathroom is private from the rest of the room, with the exception of the Clubhouse Suites as the rolltop bath is in the bedroom.

We offer hypoallergenic bedding.

It does

You can use Chromecast from your device to the TV.

Yes

Ice can be requested and will be delivered by room service.

Yes they do, and they can accommodate a small laptop.

Speedy WIFI is readily available and complimentary.

This can be arranged ahead of your arrival, or can be requested via the app when you check-in.

Our WIFI is speedy and complimentary.

We do not, however guests can do classes at nearby Frame studios, or a spin class at Psycle.

Personal training can be arranged during your stay. This can be done on the Nest terrace (time dependant) or in nearby Regent’s Park.

We do not.

We do not.

We do not.

No

No

No

No

We offer dry cleaning, including a same day service

We have evacuation chairs and assistance chairs for the showers and vibrating pillow pad alarms for disabled guests. We also have disabled toilets in the F&B outlets.

Well behaved pets are welcome, however they must not be left unattended in the rooms

No there isn’t. However well behaved dogs are allowed in The Nest on a lead.

There is a cute pet shop on Wigmore Street called Pet London, and Selfridge’s is also well stocked with goodies.

Yes there are some local pet friendly restaurants – including Riding House Café which is directly behind the hotel.

Regent’s Park is 10 minutes walk away and is a beautiful place to walk your dog.

You can call the hotel directly on 020 7580 0111, or you can email us at [email protected].

Absolutely, our front of house team will be happy to.

Yes we have three outlets; Pizzeria Mozza, Madera on the 15th floor, and our rooftop bar The Nest (for informal dining). We also have a coffee shop called Backyard at the ground floor entrance.

Breakfast is served from 7am – 11am. The average price per person is £16.

We have a rooftop bar on the 16th floor called The Nest.

Yes we do. The menus can be viewed on our app and orders can be placed through the app.

We have a DJ in Madera and The Nest, and there is sometimes live music in The Nest.

We have special events, dinners and DJs performing. All of the upcoming events can be found on the Fun Finder section on the website: https://www.treehousehotels.com/london/play/events.

Both Madera and The Nest can be hired exclusively. We also have a smaller back room in Madera that can be used for events. We have two private dining rooms that have conference screens (hidden behind wooden shingles) that can be hired for meetings or private meals.

Not specifically, however our venues can be hired as above.

The wonderful sales team on [email protected].

Yes we do. Please enquire with the sales team on [email protected]